transcom

Transcom is hiring

Customer Service Representative English Back Office

Is fashion one of your passions? Would you like to share your creativity?

What’s In It For You?
A great opportunity to build a strong career within Transcom
Interesting and competitive salary package with bonuses- salary package
Performance Bonus 400 TND Gross
Presence Bonus 200 TND Gross
Excessive training and workshops
A CDI contract
Medical Insurance starting from your 1st training day (for you and your family members) : 5000 TND NET
Meals Vouchers starting from your 1st training day : 6 TND NET per day – After 03 months within Transcom , you will get 8 TND NET per day
Referral Bonus UP TO 500 TND NET
Guaranteed Transportation starting from your 1st training day
A variety of social bonuses and partnerships programs as benefits for our employees

JOIN OUR TRANSCOM FAMILY A CUSTOMER EXPERIENCE REPRESENTATIVE – BACK OFFICE !

The Customer Experience Representative (CER) will act as a liaison, provide product/services information and resolve any emerging problems/issues that our customer accounts might face with accuracy and efficiency. The service might be provided via e-mail, chat, web, social media or any other means of communication required by the service.

Pré-requis du poste
WHAT YOU NEED FOR THIS JOB
Good communication skills.
A basic understanding of computers.
The ability to troubleshoot and manage simple software.
A technical and logical thought process.
A problem solving attitude.
Knowledge of computer support – Microsoft products, Word, Excel and Outlook.
Demonstrated customer service skills.
Positive, enthusiastic and supportive.
Effective keyboarding skills.
Ability to take ownership of requests and resolutions.
Be able to speak and type.
Knowledge of the Client Organisation product is an advantage.
Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.
English level C1

Vous attendez quoi ? A vos Cv’s / Mobiles : 58 309 130 / 58 309 109 / 58 309 110
Vous voulez travaillez avec des amis ? A vos recommandations !

Location: Centre Urbain Nord, Ariana 1080, Ariana
Suivez-nous: Instagram: Transcomtunisia – Facebook: Transcomtunisia
Ou Appelez-nous: 58 309 130 / 58 309 109 / 58 309 110

A propos de Transcom
Nous sommes un réseau mondial de 26 000 spécialistes locaux, répartis dans 22 pays, passionnés par l’idée d’offrir une expérience client exceptionnelle. Équipés de technologies intelligentes, nous nous efforçons d’avoir une longueur d’avance sur les nouvelles tendances en soutenant les clients de plus de 200 entreprises internationales dans divers secteurs. Du dépannage réactif à la recherche active de solutions. C’est ce que nous appelons des expériences de personnes plus intelligentes.
Nous sommes la voix de nos clients. Nous sommes Transcom.
En ce moment, nous développons notre empreinte virtuelle en Amérique du Nord et nous embauchons actuellement des employés à distance dans 32 États et 6 provinces canadiennes. Nous sommes fiers d’avoir été reconnus par FlexJobs comme le n°10 sur leur liste des 100 meilleures entreprises à suivre pour le travail à distance en 2021.
Nous sommes passionnés par les gens et nous avons hâte de vous rencontrer !

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries
Join Transcom Tunisia