Transcom is hiring

Operations Manager Fintech Sector

The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed.

What’s in it for you?
An excellent opportunity to build a strong career within Transcom
Exciting and competitive salary package with bonuses
Excessive training and workshops
A CDI contract
Work From Home option
Medical Insurance starting from your 1st training day (for you and your family members): 5000 TND
Meals Vouchers starting from your 1st training day: 6 TND per day – After 03 months within Transcom, you will get 7 TND per day
Referral Bonus UP TO 500 TND
Guaranteed Transportation starting from your 1st training day
Important onboarding plan
A variety of social bonuses and partnerships programs as benefits for our employees

Join our Transcom family as an operations manager!
The OM is responsible for the daily contact and reporting to Clients.
The OM makes sure the quality of the services integrates the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating benefits and the Client’s Organisation
Responsible for the operational management of the CRM/CMS services in line with the contractual and service level agreements set up with the assigned Client.

Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
Knowledge of the Client Organisation’s product is an advantage.
Specific training and/or work experience in Contact Centre management, commercial strategies, and sales techniques is an advantage.
Office package (Word/Excel/PowerPoint): High level.
Google Apps: High level.

E-mail Communication: High level.

Vous attendez quoi ? A vos Cv’s / Mobiles : 58 309 130 / 58 309 109 / 58 309 110
Vous voulez travaillez avec des amis ? A vos recommandations !

Location: Centre Urbain Nord, Ariana 1080, Ariana
Suivez-nous: Instagram: Transcomtunisia
Facebook: Transcomtunisia
Ou Appelez-nous: 58 309 130 / 58 309 109 / 58 309 110

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries
Join Transcom Tunisia