centurion

Centurion is looking for

Customer Service Specialist

Tasks and Responsibilities:
Promptly responding to customer queries via live chat, phone…
Helping customers when needed to open their wallets, activate it and manage their accounts
Qualifying incoming leads to the CRM
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Updating the internal databases with information about technical issues and useful discussions with customers
Creating contents (video, demo…) for the website, application and training
Assisting in the reporting of the activity of the sales and customer service teams
Assisting in creating content for the knowledge base, support and trainings
Arranging demo for customers and new joiners to guide them on our platform and tools

Education and Experience:
Bachelor’s degree in any relevant discipline;
Excellent Oral and written communication skills;
Excellent Sales Skills;
1 to 3 years’ experience in the same filed.
Fluent in Arabic and English and French
Availability to work any shift or during the weekend if necessary

Comment postuler :
Please email your resume to : ›

Ville : Tunis
Nom / Entreprise : Centurion
Email : ›
Adresse : Les Berges de Lac 2