Altra Call

Altra Call Sousse Is Strengthening Its Technical Team, Altra Call is looking for

Help Desk Technicians

If you are motivated, dynamic, and ready to take on new challenges, this opportunity is for you!
As a Help Desk Technician at Altra Call, you will play a key role in the quick and efficient resolution of technical issues encountered by our English-speaking clients.

› Main Responsibilities
› Technical Support
• Installation, configuration, and maintenance of computer hardware
• Management and monitoring of the IT equipment fleet
• Inventory and tracking of hardware and software
• Network administration: LAN, intranet, TCP/IP, IPv4, DHCP, FTP

› Application Support
• Assistance with the installation and commissioning of software, updates, and new equipment
• User support (hotline) during deployment and use of products
• Reporting and documentation of technical incidents
To succeed, you must be highly knowledgeable about the company’s products and have strong expertise with IT tools.

›› Required Qualifications
• Minimum of 2 years of experience as a Help Desk Technician (call center experience is a plus)
• Excellent command of English (spoken and written)
• Good knowledge of Windows and professional software
• Strong customer service mindset, clear communication, and ability to work in a team

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Pays / Ville › Sousse, Tunisie
Téléphone › 58300195
Adresse › 90 Av. Léopold Senghor, Sousse 4000
Site web › https://altra-call.com/