Planisware MIS recrute

Production Support Analyst

What you’ll do
As a Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.
– Represent the Production Support organization on company-wide project teams.
– Monitor process and software changes that impact production support
– Communicate project information to the production support staff and raise production support issues to the project team.
– Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
– Manage resources in coordination with the SAS team
– Participate in knowledge transfer to ensure a better grasp of the product and domain.
– VM Creation and environment restoration
– Servers’ management and monitoring

What is expected from you?
– License diploma or master’s degree in information technology
– Good database skills, preferably in Postgresql
– Experienced with basic UNIX and Shell Scripting (Automation anywhere)
– Strong written and oral communication skills in both French and English.
– Unwavering commitment to customers.
– Perfect punctuality.
– Critical Mindset

The job requires participation in an after-hours/weekend rotation: Resource willing to work in a 24X7 project environment. The project runs in 3 shifts daily including Weekends.
– Willingness to learn.

Would be a plus if you have :
– Cloud and virtualization knowledge
– SMTP Configuration knowledge

Comment postuler :
Send your CV to : careers@planisware-mis.com

Ville : Tunis
Nom / Entreprise : Planisware MIS
Email : careers@planisware-mis.com
Adresse : Centre Urbain Nord
Site Web : https://careers.planisware.com/en/tunis-mis-irt?filtre=&hsLang=en