Tunisie Travail

WHC is looking for

Technical Support Specialist

Mission:
Provide Technical Support via Phone, Email, and Live Chat to a primarily Canadian client base
In conjunction with your team leads and L2 support, troubleshoot technical issues and resolve, report or document problems before they turn into larger incidents.
Contribute to written procedures, processes, and articles both on our internal Wiki as well as our customers’ Knowledge base

Profil:
We are currently looking for a unique individual — someone who:
Has at least 1 year of experience working in technical support or customer service center
Is fluent in both French & English (spoken and written)
Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays
Has strong analytical skills with the ability to quickly identify the root cause of a problem
Excellent interpersonal and customer care skills
Useful but not mandatory:
Familiarity with Web Hosting concepts and Website management.
Knowledge of HTML, PHP, and CSS
Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols
Experience with Web & Cloud technologies
A comfort level with Linux OS is a huge plus

Comment postuler :
Envoyer votre CV à l’adresse suivante: ›

Ville : Tunis
Nom / Entreprise : WHC
Email :  ›
Tel / Fax : 71 906 001
Adresse : monplaisir tunis