bureauinternationalafricaindetunisie

Bureau International Africain de Tunisie is hiring

It Support Specialist

The Main Tasks Are
Workflow configuration (with backend interface supporting English):
– Using our administrator interface, you set up all the necessary elements for an idea management workflow according to the customer’s requirements.
– Combine all workflow elements into a functioning automated process.
– Perform initial internal testing of your configurations.
– Interacting with our project managers, who will test your configuration and forward change requests to you.
– Reporting of bugs and testing fixes of bugs.
– Smaller design adjustments with CSS changes (templates are ready for this purpose).
– Technical configuration for new platforms : e.g. Inserting SSO certificate, set up visibility settings, creating basic elements which are included in the client’s license.
– As a possible evolution: first level support for basic technical questions from English speaking customers : via our ticketing system (only written support).

Perfect Match
– At least 3 years of proven professional experience in configuring software products via an administrator interface.
– Fluent in English and French.
– Technical understanding.
– Fast comprehension.
– HTML and CSS skills are a plus.
– Strong team spirit.
– Customer service and solution orientation.

Comment postuler
Please send us your applications by email ›

Ville › Rades
Entreprise › Bureau International Africain de Tunisie
Tel / Fax › 27221919