bs-solution

BS Solution is lookng for

Bilingual HelpDesk Specialist

We are hiring IT Customer Support Representatives provide first-level technical support regarding software and hardware problems or Information Technology Division supported applications; coordinate the repair, networked devices and related information technologies; diagnose problems and researches solutions; and use diplomacy and interpersonal skills to extract pertinent information and assist callers.

The ideal candidate will have the ability to:
– Work independently, exercise initiative and good judgment
– Analyze data and draw logical conclusions
– Plan, organize, track and coordinate work to meet deadlines
– Multi-task, function in a fast-paced unstructured environment with frequent changes
– Remain calm and pleasant under stressful situations
– Enter relevant data into a computer while conversing on the telephone – Organize files and maintain accurate records
– Communicate effectively orally and in writing
– Listen and communicate effectively with customers

QUALIFICATIONS:
EDUCATION:
Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in computer science.

EXPERIENCE:
One year of experience within the past five years in the operation of a computer hotline or help desk system, utilizing a multi-processing operating system receiving calls per day regarding computer and communications infrastructure (mainframes, client-server, LAN and WAN, Microsoft Windows or Apple OS, office productivity tools, telecommunications network, and mobile computing devices) or Information Technology Division supported software applications.

BENEFITS:
– Competitive salary and benefits
– Health insurance
– A stimulating, international work environment
– Ability to develop communication skills in foreign languages
– Opportunity to earn target related bonuses

Send us your CV on ›