You will be responsible for:
– Assessing the customers’ issues and recommending valid solutions.
– Attending all customer care requests and dispatching to appropriate department.
– Responding to emails and insured queries directly from the generic mail boxes.
– Handling complaints and escalations from the insured members.
– Following up on any customer issues requiring additional research.
We require:
1- Minimum 1 year experience in a similar environment is desired.
2- Diploma or Bachelor’s degree in a related field is preferred.
3- Proficiency in Russian language spoken and written with French or English (mid-level accepted)
4- Microsoft office knowledge is a must.
6- Ability to multi-task, prioritize and adapt to various situations.
7- Strong organizational and customer service skills.
Comment postuler :
Send your CV to: ›
Ville : Tunis
Nom / Entreprise : MSH International
Email : ›
Tel / Fax : 0021631384646
Adresse : Immeuble Azur Work Space – 42, rue Platon Zone d’activité Khaireddine Lac 3 – Tunis – TUNISIE
Site Web : http://www.msh-intl.com/global
›› Recrutement : Rédaction et publication des offres d’emploi, tri des candidatures, organisation des entretiens, intégration des nouveaux collaborateurs.
›› Missions principales Gestion des appels téléphoniques et des courriers Organisation et planification Préparation et suivi des documents administratifs