Extech recrute IT Support Engineer et Senior Support Engineer
Fluent in English
· Experience in coordinating IT support for end users, preferably commercial customers
· Good customer awareness, ability to manage customer expectations.
· Excellent analytical and problem solving skills
· Effective communication skills and style, able to explain complex issues to non technical users.
· Self starter, self motivated, team player
· Able to work under pressure and against timelines.
· Keen interest in technology and innovation
· A good understanding of service support best practices
· Previous experience of helpdesk work would be a benefit
Comment postuler :
Detailed knowledge and experience is required in the following products
· Windows 7, 8 and 10 .
· Working knowledge of desktop and notebook hardware and components
· Windows Server 2008/2012/(Windows server 2016 would be a benefit), SBS 2008/11, Active Directory Domain Services ,GPO
· DHCP, DNS, Group Policies
· Exchange 2007/2010/2013
· Server hardware knowledge
· Strong Networking – inc. Broadband and Wifi
· Microsoft desktop OS, PC engineering
· Common desktop applications (Office 2007/10/2013, Office 365), Sage etc.
· Knowledge/experience of some or all of the following is preferred
· Terminal Server and or Citrix
· virtualization (Vmware, Hyper-V)
· Firewall Products (Cisco, Astaro, Draytek and others)
›› Principales Missions Effectuer des interventions de maintenance préventive et corrective sur nos équipements installés chez nos clients, Diagnostiquer