Tunisie Travail

New access recrute
Client Support Specialist

Mission:
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.
The candidate will have as main responsibilities, to
Handle client service or support related incoming requests
Ensure that all client issues are tracked and resolved in a timely manner
Ensure customer satisfaction by responding promptly to customer inquiries.
Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Profil:
A past experience – of at least 2 years – on client support activities
Customer-service oriented
Ability to stay calm when customers are stressed or upset.
Excellent communication skills and ability to maintain high customer service and satisfaction
Ability to apply logical principles and analytical thinking to solve practical problems
Strong interpersonal skills, and ability to collaborate with others
Detail-oriented with good organizational skills
Good written and oral English level
Good knowledge of Finance and Banking domain.
Good knowledge of Oracle RDBMS and SQL is a plus

Comment postuler :
Please send your CV to: ›

Ville : Tunis
Nom / Entreprise : New access
Email : ›
Adresse : Immeuble LE FORUM, 3ème étage 5, rue de la feuille d’érable Les Berges du Lac 2 – 1053 Tunis – Tunisie
Site Web : https://www.newaccess.ch/