Tunisie Travail

VFS Global Tunisie recrute
Opération Manager

Mission:
– To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
– To ensure implementation of new process roll outs or changes
• Maintaining & recording all application data in a timely and accurate manner
• Ensuring all administration & logistics of
Conduct regular Audits for all processes & implement all new process rollouts
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Maintain adherence to the Service Level Agreements ‘s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
– Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

Profil:
Education: Minimum: Graduate or global equivalent degree
Additional: Post – Graduate or global equivalent
Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Team management skills

Comment postuler :
PLease to send CV in English to ›

Ville : les Berges Du lac Tunis
Nom / Entreprise : VFS Global Tunisie
Email ›
Adresse : lac leman les Berges du lac 1053 Tunis