lycamobile

LycaMobile recrute

Customer Service Advisor – French / English Speaking (Permanent Role)

Reporting to: Customer Services Manager
The Role
Working within busy professional Telecoms based call centre, focusing on quality of service and ensuring all customer queries are resolved in a timely manner.
Opportunities to gain extensive experience in supporting multinational Lycamobile Products and Services all over the world.

Responsibilities:
• Answer incoming calls from Lycamobile customers in Tunisia, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
• To escalate issues to concerned internal departments or team leaders as and when required
• Ensure adherence to product scripting in all customer communications.
• To attend and respond to customer e-mails and written request when required.
• Fault resolution and raising tickets to respective departments
• Manage and maintain product related databases in line with the specified KPI’s
• Ensure quality of data capture from customers.
• Support all departments with any other business specific tasks.
• Flexibility with shift patterns is required to ensure support across operational hours – between 8am to 8pm GMT.

Person Specification
• Must be fluent to a native standard in Arabic, French and the English language.
• Maintain reports within MS Excel and Word. (Must be I.T. literate)
• Strong communication skills required, face to face and over the telephone
• Must be flexible and adaptable to changes in working requirements.
• Ability to deal with pressurised situations calmly and efficiently
• Possess empowerment to make decisions to resolve any customer situation effectively
• Previous industry knowledge or work experience in the contact centre industry would be an added advantage.

Working requirements
• Flexibility with shift patterns is required to ensure support across operational hours
• Rolling shift patterns are Monday to Sunday 8am-5pm(40 hrs./week)
• Start date – immediate

Comment postuler :
Merci de faire parvenir votre candidature (CV & lettre de motivation) par mail :

Ville : La Soukra – Ariana
Nom / Entreprise : LycaMobile
Email :