eviivo

Eviivo recrute

Customer Support Agent – UK Market

eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in UK, Germany, France, Tunisia, USA and more recenty in Spain. We currently have 160 employees and over 20,000 clients worldwide.

Role
You assist eviivo customers based in the UK market. This is an important position focused on customer success. This is a fast paced environment and the ability to multi task and to work well under pressure is essential.

Responsibilities
Provide support and advice in English to resolve customer queries by phone, chat and portal. Resolve 85% of customer issues at 1st point of contact
Assist eviivo customers in resolving technical problems they may be experiencing with the eviivo software.
Access customer PCs to trouble shoot technical issues including the analysis of anti-virus and firewall software

impacts
Escalate genuine technical issues to the R&D Team using the CRM system

About you
Excellent spoken and written English is mandatory
Experience of product support, technical helpdesk, customer service
Tech lover – you’ll spend your time solving technical issues on the computer
Excellent customer service skills and a passion for ‘right 1st time’ approach to service
Ability to analyse errors
Polite, professional, calm under pressure and self-motivated to meet targets
The company offers
Permanent contract, full time
Role based in Tunis, Les Jardins du Lac 2
Lunch tickets and health insurance
Great working atmosphere in an international environment

Comment postuler :
hr@eviivo.com
Ville : Tunis, Les Jardins du Lac 2
Nom / Entreprise : eviivo
Email : hr@eviivo.com
Adresse : Les Jardins du Lac 2
Site Web : https://eviivo.com/