enpal

Enpal Italia Italie is hiring

IT Support Specialist

Job Description
As we continue to expand, we are opening a new office in Tunis to support our teams across various functions. The IT Support Specialist will provide technical assistance to employees, addressing a range of Level 1 and some Level 2 IT support issues. This role involves troubleshooting hardware, software, and network issues via a ticketing system, as well as providing in-person and remote support. As a key part of the global IT support team, you’ll contribute to a smooth and efficient support process, utilizing our core technologies such as Microsoft Office 365, Intune, MS Defender, and TeamViewer.

Key Responsibilities
– Respond to and resolve technical support requests from users, ensuring excellent service and timely responses.
– Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops, MacBooks, iPhones, and Samsung Android phones.
– Manage tickets in the Jira service desk system, escalating issues to higher support levels as needed.
– Support end-users both remotely and on-site, providing guidance on the use of Microsoft Office 365, MS Defender, and other enterprise applications.
– Assist with configuration and deployment of user devices, leveraging tools like Intune, Jamf (for Macs), and Snipe-IT for asset management.
– Perform basic network troubleshooting and support, including the use of Meraki equipment and configurations.
– Assist in setting up and troubleshooting meeting room equipment, TVs, and other audio/visual technology.
– Maintain the local IT inventory and hardware stock
– Prepare hardware for new onboarding and refresh returned hardware.

Qualifications
– 3-5 years of proven experience in IT support or a related field, ideally in a corporate environment.
– Familiarity with Microsoft Office 365, Azure, MS Defender, Jamf, Intune, and basic networking.
– Strong problem-solving skills, customer service focus, and the ability to manage multiple priorities.
– Excellent communication skills, with an ability to explain technical issues to non-technical users.
– Fluent in English
– Vendor management experience is a plus.
– Bachelor’s degree (or equivalent) in information technology or computer science
– Professional certification like CompTIA A+ or equivalent is preferred but not required.

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Ville › Milano-Italie
Entreprise › Enpal Italia Srl