Concentrix is looking for

Technical Support Associate with French and English for one of the biggest software companies

Who is Concentrix?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights.

We help you reimagine your business—and get you there faster than you ever thought possible.

So, what’s the role all about?
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

We are looking for someone who have:
• Excellent communication skills in required language – French;
• Very good command of English language;
• Analytical thinking;
• Customer-oriented attitude, combined with excellent soft skills;
• Ability to capture information easily, summarize it and provide it briefly;
• Ability to adapt quickly;
• Good time management skills and multitasking ability;
• Technically-oriented interests with strong troubleshooting and problem solving skills.

What we offer: (This should be aligned with the local Tunisian Benefits package)
• Strong remuneration package;
• Free Health Insurance + discount for a sport card;
• Work week from Monday to Friday
• Individual career path – personal training on the maintained technologies, great source of technical articles and support information;
• Management and technical career growth;
• Enhanced by learning and development program;
• Regular performance assessment;
• Standard working hours;
• Environment of high skilled and collaborative colleagues;

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!

Send resume to :

Ville : Charguia 2 & Lac 2
Nom / Entreprise : Concentrix
Adresse : 16, rue des métier Z.I. Charguia II 2035 Tunisie
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