Concentrix is hiring

Technical Support Associate with French and English for one of the biggest software companies

Who is Concentrix?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights.

We help you reimagine your business—and get you there faster than you ever thought possible.

So, what’s the role all about?
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

We are looking for someone who have:
• Excellent communication skills in required language – French;
• Very good command of English language;
• Analytical thinking;
• Customer-oriented attitude, combined with excellent soft skills;
• Ability to capture information easily, summarize it and provide it briefly;
• Ability to adapt quickly;
• Good time management skills and multitasking ability;
• Technically-oriented interests with strong troubleshooting and problem solving skills.

What we offer: (This should be aligned with the local Tunisian Benefits package)
• Strong remuneration package;
• Free Health Insurance + discount for a sport card;
• Work week from Monday to Friday
• Individual career path – personal training on the maintained technologies, great source of technical articles and support information;
• Management and technical career growth;
• Enhanced by learning and development program;
• Regular performance assessment;
• Standard working hours;
• Environment of high skilled and collaborative colleagues;

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!

Qui sommes-nous ? Une success story dans le service client !

Nous Vous Offrons
· Un contrat CDI.
· Un salaire de base motivant avec une prime d’assiduité de 175 DT Brut avec un système de bonus sur salaire pouvant aller jusqu’à 18% de votre salaire mensuel et des bonus sur challenge.

· Prime de Langue :
Anglais : 200 DT
Italien : 400 DT
Espagnol : 800 DT

· D’autres primes comme : Une prime d’ancienneté, prime de rendement annuelle, des primes saisonnières (Ramadan, rentrée scolaire, Aid el Adha), Prime de naissance et de mariage, plusieurs autres conventions avec des enseignes commerciales diverses.
· Transport Gratuit (Assuré à domicile si vous terminez le travail au-delà de 20h00).
· Tickets restaurant Gratuit : Sans aucune cotisation de votre part dès le premier mois de votre intégration.
· Ligne Orange Business: Forfait Appels alimenté par Concentrix chaque début du mois 15 TND + Internet 20 Go.
· 02 régimes horaires de travail : Plein-temps / Mi-temps.
Possibilité de Télétravail.
· Assurance groupe maladie pour TOUTE LA FAMILLE avec un plafond annuel de 6500 DT (Sans aucune cotisation de votre part).

Comment postulez ?
N’hésitez pas à nous contacter sur nos numéros: 58308030 / 58338338 / 54331111 / 54502502

Dans l’attente de ta réponse.
Vite Vite … A vos cv’s !

Ville : Charguia II, Ariana, Tunisie
Nom / Entreprise : Concentrix
Adresse : 16, rue des métier Z.I. Charguia II 2035 Tunisie
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